Here at Neptune Window Cleaning we define our own success by the quality of the customers who make us their first choice supplier of cleaning services.
We are proud of the business relationships we have built up over the years in the industry.
We believe in constantly improving our services and customer engagement is a key part of this process. Your opinion on the service we offer is a primary indicator as to whether we are meeting our goals.
Below is a snapshot of what our customers are saying about us:-
Neptune Window Cleaning have a successful 13 year relationship with Housing 21 working on various schemes throughout our portfolio. Contracts are awarded by competitive tender with Housing 21 Resident's Committees selecting the best tender for value and service.
Rob and his team have worked for 5 years on the current scheme at Reginald Mitchell Court where they have consistently won the contract on tender which we feel is down to their popularity with residents and the quality of service that they provide, whilst still presenting extremely good value for money.
If you are looking for a problem free cleaning contractor, who offer very competitive rates without skimping on the brilliant service they provide, I can wholeheartedly recommend Neptune Window Cleaning.
Rob and his team at Neptune Window Cleaning have done an exceptional clean on our windows. Red Funnel use this service for both interior and exterior windows at our Southampton Head Office and have found them to be efficient, polite and good value. No mess was left, and the windows are spotless.
Red Funnel Isle of Wight Ferries are committed to minimising their impact on the environment and in March 2011, we were one of the first ferry companies in Europe to be awarded the ISO14001 accreditation. Neptune Window Cleaning's policy of using a pure water cleaning system without any detergents supports our accreditation.
I have known Rob of Neptune Window Cleaning through Hyde Housing Association and In touch (Supported Housing) for approximately 10 years.
He has been contracted by Hyde to clean our supported housing properties windows. This has always been performed to an excellent standard and we have never once received a complaint. Rob has always been very accommodating and where possible has changed the days required for cleaning.
Our clients can be challenging to say the least with each scheme having different demands. These include mental health projects, young people schemes, learning difficulties and a number of sheltered housing schemes. The biggest scheme being a block of 40 flats.
Rob has been trusted with keys for all schemes and as before mentioned we have had no complaints at all.
I would highly recommend Rob and his company for any window cleaning or similar work. He is highly trustworthy and reliable.
Rob and Shane have cleaned the windows at Chestnut Lodge for the past couple of years. Myself and the residents are very happy with the standard of their work,they are both very polite and very helpful and I am very happy in giving this recommendation.
Neptune Window Cleaning has worked with Topmarx for 3 years and have always delivered a superb job. They have been utilised within our final property cleans undertaking both internal and external work.
Neptune Window Cleaning promotes a professional image and is a completely trustworthy company. On occasion Neptune will be instructed to attend a site and have sole access, in such circumstances they are required to be a key holder and must ensure the dwelling is left in a safe and secure manner. During the work phase Topmarx will receive updates from their site operatives advising of progress and confirming the instructed work has been completed.
Neptune Window Cleaning are punctual and will follow and instruction to the letter. They are an extension of our service and have always received positive feedback from our customers. It is obviously important for our company to be viewed in a positive light and Neptune Window Cleaning help us achieve this, we look forward to working with them in the future.
Neptune Window Cleaning has been working with Lion Cleaning for 4 years. Neptune Window Cleaning has everything we require from our partners in the cleaning industry. They are a company which we can rely on to meet our own exacting standards in quality of work, service delivery and customer care. We can trust them to get the job done efficiently and professionally and treat our customers as well as we do, which is why I would have no hesitation in recommending them.