We are never surprised to hear at Neptune Window Cleaning when people on the doorstep tell us they 'think' they may have a window cleaner but they are not sure as the service provided by their window cleaner is sporadic at best.
Our only surprise is that people stand for such a poor, unprofessional level of service, on what is after all, is most people's greatest asset, their home. We assume that it is lack of choice which means that people are sometimes stuck with whatever service is available in the area.
We are here to provide quality, reliability and a better choice when choosing a window cleaner.
There is no need to remember to leave your gate unlocked. With our special ladder, we can access the rear of your house without damaging your gate or fence.
You can be confident that when we leave, your property is as secure you left it and your pets are safe.
For customers who require it, we can send out an appointment reminder the evening before we visit.
The first clean will be the most intense clean, dependent on the amount of dirt accumulated since your windows and frames were last cleaned. Windows and frames are rinsed, scrubbed, and rinsed again. We use specialised cleaning apparatus consisting of a water-fed pole topped with a soft bristle brush fed by ultra pure deionised water from a holding tank and filtration system contained in our professionally equipped van. The windows and frames are left to dry to a magnificent, streak free shine.
Having your windows and frames cleaned regularly after the first intense clean will maintain them in tip-top condition, with little fuss or disruption. Maintenance cleans are fast and efficient.
Traditional window cleaning cleans the surface of the window but not the frames. With our water-fed pole cleaning system, frames are cleaned every time at no extra cost to you, resulting in a finish that not only looks better but could also help increase the life span of window frames by removing corrosive pollutants, ultimately reducing your maintenance costs.
As traditional window cleaners use detergents which leave dirt-attracting residue on windows, windows need to be cleaned twice as often on average than with the deionised technology reach and wash systems. Deionised pure water technology uses no harmful chemicals which makes it 100% safe for you, your plants and pets and the environment. It also means there are no soapy residues left behind on your immaculately cleaned windows to attract dust and other environmental pollutants. These can potentially damage your windows and frames. Ultra Pure DI Cleaning Technology ensures your windows and frames stay cleaner for longer, Saving you money with a shine you can be proud of.
We do do one off cleans for people who do not require a regular window cleaner. One-off cleans are aproximately three times the price of regular cleans as maintenance cleans are heavily discounted because there is less work involved and we also like to reward customer loyalty.
The water-fed pole system makes the use of ladders in most situations redundant, improving safety, increasing privacy and lessening disruption. There is also no damage to landscaped areas such as lawns and flower beds through compaction normally associated ladder use.
Our vans carry their own purified water, filtration system and pump to feed our water-fed poles. Our cleaning system ensures your windows and frames remain continuously and immaculately clean from the day of your first clean, it may not be immediately obvious without close inspection that we have called. Once we are finished cleaning your windows, we post a calling card through your letter box to let you know we were there and you can conveniently pay online via Bacs or via cheque by mail.
For your convenience we also offer SMS text alerts the evening before we are due if you require a reminder for access. We do carry ladders and step ladders to breach locked gates and fences if keeping your gate locked while you are out will offer you greater peace of mind. Reducing the disruption to your life is part of the Neptune service.
We are fully insured with public liability insurance although we are pleased to state that in 20 years of careful working, we have never had to make a claim. All our operators are trained in the safe use of equipment relating to their job and comply with Health & Safety regulations to ensure the safety of themselves and the public.
Whilst we know our operators over many years of loyal service and trust them completely, we also carry out commercial work where the onus is on us to ensure our operators are Disclosure and Barring Service (formerly CRB) checked. This is extra peace of mind for you, the customer.
Rest assured that if you are unhappy about any aspect of your clean, we will come back and rectify the issue until you are completely satisfied with the job.
We also clean the insides of your windows on request. Please request a quote if you would also like your interior windows cleaned as well.
We don't just clean exterior windows, our comprehensive list of domestic services include:-