FAQs
Guiding you through our range of professional cleaning services to help you find the perfect solution for your property.
No, this is cleaned on demand and is quoted for separately and is not included in your quote for regular window cleaning. Find out more on our domestic conservatory roof cleaning page.
We place a calling card invoice through your letterbox on the cleaning day. It may not always be obvious that we have been as your windows and frames will always be in tip top condition with our service. Customers can conveniently pay online via Go Cardless on our website and via BACS. Please use your house number, street and postcode as payment reference. You may also pay by cheque, either by post or to the operator (please write your address on the reverse of cheques), or cash to the operator on the day. Bank Account Details for BACS: Sort Code: 20-79-29 Account number: 00232297. For an easier way to pay via our website, visit our Go Cardless page.
We use ultra pure water produced by removing all the impurities from tap water in a four-stage deionising filtration system. Pure water has a slightly acidic PH which readily absorbs the environmental dust and dirt which accumulate on your windows and frames. We also used specialised poles and cleaning brushes designed for safe, ladder free working, and effective cleaning. Chemical free cleaning also means it is completely safe for plants and pets and the ladder free operation offers increased privacy and there is no compaction damage to lawns or flower beds.
Chemical free cleaning means that there are no soapy residues left behind which readily attract dirt, ensuring that windows stay cleaner for longer. Unlike traditional window cleaning, we also clean window frames every time at no extra cost, ensuring your house looks fantastic all year round.
We cannot guarantee that you will be cleaned on exactly the same day of the week every clean, but we do offer a SMS notification service for people who require it.
One of the secrets of this system is the final rinse. This removes any pollutants which may have been dislodged from the tiny gaps between the window frame and sealed units. The final stage of the filtration takes place as we pump the pure deionised water from holding tanks in our van through resin filters into the hoses which feed our cleaning poles, ensuring that this water is as pure as it practically can be. The water droplets left on the window will be 100% pure and will dry completely clear. Using a cloth or squeegee to dry windows would only result in contaminating the clean surfaces with smears and blemishes. We offer a 100% satisfaction guarantee and have a high retention rate of customers. Neptune Window Cleaning will give you the cleanest windows and frames you have ever had!
Unlike traditional window cleaning, there are no soapy residues left on your windows after they have been cleaned to be dissolved by the pure rainwater and cause spotting or streaking. Rainwater is nearly as pure as our 5 stage filtered, deionised pure water, and will also dry perfectly clear without spotting. This means we work all year round apart from in the most extreme of weathers when it would be unsafe to work. This means you get unrivaled reliability and service, and windows and frames which are always clean.
Areas We Cover
Based in the heart of Hampshire, Neptune covers the entire county and beyond. Our expert team know what matters to you; punctuality and great service. It's why we're trusted by over 6,000 homes and businesses.
Supported by Outstanding Client Reviews
Meet The Team
At Neptune Window Cleaning, we’re proud to have a team of friendly, reliable experts who specialise in residential window cleaning. We know how important it is to keep your home looking its best, which is why we take great care in every clean. Our team is punctual, polite, and respectful of your property, treating every home as if it were our own. From sparkling windows to excellent service, we’re committed to making sure you’re completely satisfied with the results.

ROB TELLING
MANAGING DIRECTOR

MARK BOTTOMLEY
CONTRACTS MANAGER

ALEX EDE
FINANCE & ACCOUNTS

MEL CLARKE
BUSINESS DEVELOPMENT

SHANE SMITH
DIRECTOR - EXTERIOR

BEN JEROMES
FRANCHISEE

TERRY DOVEY
FRANCHISEE

DAN ROWE
FRANCHISEE

JAMIE DIVER
FRANCHISEE

RUSSEL FLEET
FRANCHISEE

MIKE WILEY
FRANCHISEE

